THE PONTOHELP JOURNEY

Coordinated access, step by step.

PontoHelp is a technology layer for authorized organizations, members, and clinicians. It is not a clinic and does not replace emergency services.

01

1. The organization activates access

A partner organization defines eligibility and invites each person individually.

  • No public enrollment
  • Unique, verifiable invitations
  • Responsibilities separated by role
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02

2. The member finds the right specialty

In the portal, a member can explore eligible specialties, compare verified clinicians, and review open appointment times.

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03

3. The visit is prepared privately

Before a video visit, the user tests their camera and microphone on their own device. Recording is not enabled by default.

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